Infrastructure for an e-Government Process Portal
نویسنده
چکیده
In evaluating an ongoing project to realise transaction services in the city state of Hamburg (Germany), this paper identifies the essential elements of an infrastructure for an e-government process portal and discusses how the findings could be generalised. Besides pressing ahead with standardisation and out-of-the-box approaches, research can make use of actornetwork theory to learn more about how technical and non-technical resources are selected, formed and used, how existing infrastructure elements prescribe the development of process portals, and how the social actors involved try to set up a new infrastructure suitable to their environment.
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